HELP CENTER
Frequently Asked Questions
Everything you need to know about ordering, deliveries, subscriptions, and your weekly Box of Good.
🥕 Ordering & Boxes
Is everything certified organic?
Every Fruit and Vegetable in your box is Certified Organic. We do offer hyper-local items that use Certified Organic ingredients (fresh bread daily) or organic practices (raw milk), but they are not Certified Organic. We believe Organic food is awesome, but small, local food is even better. Sometimes, the small farms and producers simply don’t have the time or budget to become certified yet. So we help them get started and get to market, hoping they can become certified soon.
Can I substitute items?
Yes! You can substitute any item in your box.
💡 Substitutions are $1 per item.
How much do the boxes weigh?
Most boxes weigh between 10–15 pounds. Contents are based on value
rather than weight.
Can I have a standing order?
Absolutely. Most customers schedule recurring weekly or
bi-weekly deliveries.
🚚 Delivery
Do you deliver year-round?
Yes! We source locally whenever possible and supplement with
trusted certified organic growers during the winter.
Is there a delivery fee?
✓ Produce boxes always include free delivery.
Orders under $30 incur an $8 delivery fee.
When can I change my order?
| Delivery Day | Change Deadline |
|---|---|
| Tuesday | Monday 7:00 AM |
| Wednesday | Monday Noon |
| Thursday | Tuesday Noon |
| Friday | Wednesday Noon |
| Saturday | Thursday Noon |
💳 Billing & Payments
How do I pay?
ACH payments, and credit/debit cards are processed the day before
delivery.
Will I receive an invoice?
Yes. You’ll receive an email invoice after delivery and can
always access your account history online.