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Is everything in the box certified organic?

Everything in the box is certified organic unless otherwise noted. 

What do you deliver in the winter months?

Our focus is always local first, but we do still deliver year-round. When local produce is unavailable we purchase certified organic produce from trusted suppliers up and down the west coast. Naturally, for specific items such as mangos, bananas, avocados, and pineapple, we get from Mexico, Hawaii, or South America.

How can I know what is being delivered in advance of my delivery day?

Friday afternoon we update the boxes menus on our website with new menus for the coming week. Please note, however, that menu items are subject to change due to quantity or quality issues. 

Can I substitute certain items in the box with something else?

Yes. We allow substitutions to be made for every box. There is, however, a $1.00 fee for each item substituted. We also offer extra items for sale that you can add to compliment your delivery.  Email office@boxofgood.com or call the office at 360-652-4663 to get an items substituted. 

Is there tax?

With the exception of some of our non-food products (like soaps, ect) there is no additional tax. The price listed on your bill is the total price.

Is there a delivery fee?

 All deliveries on our Oak Harbor route do have a $2.00 delivery fee, all other deliveries over $30 are free delivery. There is no delivery fee if your order includes one of our standard boxes of produce. The cost of delivery is included in the price of each box. Orders under $30 in all delivery areas will incur an additional $8 delivery fee. 

How much do boxes weigh?

Between 10-15 pounds. However, the boxes are not based on weight, but on the retail value of the items on the menu that particular week.

Can I have a standing order?

Yes. Most of our customers find a box that works for their household and set up a weekly or every-other-week delivery. Please feel free to shop custom, email, or call with add-ons.

What is the best way for me to contact you with a new order or an order change?

Whichever of the following ways is most convenient for you: 

  1. Manage your order through your account dashboard.
  2. Email us through our website office@boxofgood.com
  3. Contact us by phone: 360-652-Good (4663)
When do you need to receive an order or changes to an existing order?

For Produce and general Grocery orders:

Monday customers: no later than 7 a.m. on the Monday before your delivery.

Wed. customers: no later than 12 p.m. on the Monday before your delivery. 

Thu. customers: no later than 12 p.m. on the Tuesday before your delivery. 

Fri. customers: no later than 12 p.m. on the Wednesday before your delivery.  

Sat. customers: no later than 12 p.m. on the Thursday before your delivery. 

What do I do if I forget to leave out my box?

Not a big deal, just leave it out on your next delivery day! 

Can I pay once a month?

You may pay for the month in advance. Please call the office to make payment arrangements.

Will you send me a bill?

You will receive an invoice via email upon delivery. You may contact the office Monday through Friday, 8:00 a.m. to 5:00 p.m., to request a statement of your account—or you can view both your order history and payments from your Box of Good account dashboard.

How do I pay for my order?

You may pay via credit/debit card. Cards are processed the business day before delivery. At that time, your card will be charged the full balance due on your account. 

In the event that debit/credit charges are declined when payment is due, service may be suspended until payment is successfully processed or other payment arrangements are made.

What are your delivery areas and delivery days?

Please verify your address below to make sure we deliver to you!

Sorry, this address is outside of our delivery area.

Do you want to be notified if we start delivering to your area?

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What happens if an item is poor quality or missing?

If you find you are missing and item or an item is poor quality, please email office@boxofgood.com and let us know of the situation. We typically are able to issue a credit to your account. On the bottom of every newsletter, below the menu there is an initials spot. When you are reporting a complaint please include the initials that are listed on the newsletter.

Contact
Box of Good ®
8504 Cedarhome Drive
Stanwood, Washington 98292
Mon - Fri, 7:30am - 2:00pm
office@boxofgood.com
(360) 652-4663
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